STEP BY STEP GUIDE
IF YOU HAVE ACCESS TO THE WORDPRESS DASHBOARD:
- Don’t Panic !
- If you updated your plugins one at a time, then you’ll know which plugin is the problem. Deactivate it. Test the website. If everything is working ok, delete that plugin, contact the developer, and find a new plugin that does the same thing.
- If you updated all of your plugins at once, you won’t know which plugin is the problem. Deactivate all of them. Now, activate them one at a time, testing the site after each activation. When you find a plugin which is a problem, delete it, contact the developer, and move on to the next plugin until they are all tested. Now you can head off and find new plugins to replace the buggy ones.
IF YOU DON’T HAVE ACCESS TO THE WORDPRESS DASHBOARD:
- Don’t Panic !
- You’ll have to get into the file structure of your site using either ftp (preferable) or your host’s file manager.
- Find the plugins folder. It will be at wp-content/plugins and all of your plugins will have their own folder within that plugin folder.
- If you updated your plugins one at a time, then you’ll know which plugin is the problem. Deactivate it by deleting the plugin’s folder. Don’t freak out about this, plugins are freely available on the repository, so there’s no need to hoard them on your site. Test the website. If everything is working ok, contact the developer, and find a new plugin that does the same thing.
- If you updated all of your plugins at once, you won’t know which plugin is the problem. Deactivate all of them by renaming the plugin folder from plugins to broken-plugins. WordPress won’t recognize them because they are in the wrong folder. Create a new folder called “plugins”. Now, activate them one at a time by moving each plugin’s folder from /broken-plugins to /plugins. Test the site after each plugin activation. If the plugin breaks your site, delete it’s folder, contact the developer, and move on to the next plugin until they are all tested. Now you can head off and find new plugins to replace the buggy ones.
If deactivating all the plugins doesn’t work, you could have a problem with the theme. Try activating the default WordPress theme.
Kon Belieu
CXit.com
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